Problem handling

View functions

• Device help pages
  • The application installs with complete help pages
  • The help pages are shown locally in your browser
  • Every view has a ?-control in a title bar, which opens the help of that view
• Web help pages
  • The application has a web site, which has the most current information of the reported problems
  • This link opens the index page of this web site
  • This site is in internet and this is the only link of the application leading out of your device
• How to make a bug report
  • First, check the web help page, in case the bug is already reported
  • Set the debug on from below
  • Repeat the case that reveals the bug
  • Set the debug off
  • Send a bug report following the instructions below
• Debug is off/on
  • Clicking this control sets the debug on/off
  • Don't leave the debug on after you have recorded the bug
  • Send a bug report following the instructions below
• Send a bug report
  • In Windows
    • You have to create the bug report mail manually from your mail client
    • Clicking the row copies the text to the clipboard
    • You have to attach the debug.zip file manually to the mail as an attachment, the path is not enough
    • When you set the debug off, in Windows the Windows explorer opens and the debug.zip file is selected
    • Attach debug.zip file to the bug report mail
  • In Android
    • Your mail is created when you click this
    • Add the description and send it
    • The debug.zip is attached automatically
• Title bar menu / Set trace on
  • If the bug is hard to debug, you may need to set the debug trace level on
  • Don't do this unless the application support asks you to do it